Managed Services
The Premium Support Your Platform Needs
Planisware Managed Services enable you to achieve your goals and long-term return on investment on your Planisware system.
Planisware Managed Services combine Planisware application technical knowledge with post-launch expertise, focused on system reliability.
Through premium support services and platform enhancements, we help you make the best out of the your Planisware platform and keep your total cost of ownership (TCO) under control.
Premium support and monitoring
We disbanded our external testing team. The testing done by the Managed Services team was so robust that we felt any testing we did on top of that was redundant.
Customers access a dedicated support team available year-round, a dedicated ticketing system, and a support mailbox monitored 24/7. The support team is a customers’ single point of contact for all incidents and requests. They handle all support items from the moment they are reported until a fix is provided, or a service is performed.
With premium monitoring, the Managed Services team can identify risks before they become incidents and make platform enhancement recommendations. This team also delivers a periodic application usage and service-level report
Recurring platform enhancements
The DevOps mindset and repetitive delivery model have allowed us to increase the maturity of our PPM platform. We now have a robust and scalable model that can meet the needs of our business into the future.
Leveraging our best practices, the Managed Services team works with our customers to build, refine, and execute a living backlog of enhancements. To promote system stability, we use a disciplined approach with a time-boxed release cycle and repetitive processes.
In a release cycle, the Managed Services team spends time testing changes and fixes through unit testing, functional testing with customers, and automated regression testing. The Planisware change control process tracks the life cycle of all changes in detail, until live in Production.
Managed Services also provides premium product upgrade management. This ensures customers always have access to the latest and greatest Planisware features.
Managed Services Subscription
The knowledge transfer process was exceptional – the Managed Services team did not miss a beat during the transition and was able to quickly onboard and deliver.
With a Managed Services subscription, customers know exactly what they are getting ahead of time. This helps set expectations with users while keeping maintenance costs under control.
Consolidating historical data and information from customers’ roadmap, a pre-defined allowance of support tickets, scheduled releases, and velocity per release is set. To account for the unexpected, customers can purchase ad-hoc services on top of their subscription.
Customer satisfaction
The Planisware team has improved the efficiency and quality of our platform. We are moving in the right direction.
Our customers consistently rate their overall satisfaction with Planisware Managed Services at 85% and above. Through Managed Services, we focus on long-term customer satisfaction and systematic application improvements to strengthen our partnership.
Once customers use Planisware Managed Services, they report seeing continuous stability improvements over time. This is simply the best premium support Planisware customers can get.
What Customers say about Managed Services
We disbanded our external testing team. The testing done by the Managed Services team was so robust that we felt any testing we did on top of that was redundant.
The knowledge transfer process was exceptional – the Managed Services team did not miss a beat during the transition and was able to quickly onboard and deliver.
The DevOps mindset and repetitive delivery model have allowed us to increase the maturity of our PPM platform. We now have a robust and scalable model that can meet the needs of our business into the future.
The Planisware team has improved the efficiency and quality of our platform. We are moving in the right direction.
