Payments should be made in advance and in EUR only, using a Credit or Debit Card or Bank Transfer. Full payment must be received prior to the Event in order to gain entry.

Please note that payment must be complete within 30 days of the submission of your registration. However, if you register less than 30 days prior to the first day of the Event, payment of all fees must be made in full and in cleared funds prior to attending the Event.

Planisware reserves the right to cancel your registration without warning at any time prior to the start of the Event if all fees due have not been paid by the relevant time. In the event that Planisware does not cancel your registration prior to the Event, negative balance will be collected on-site.

A registration confirmation/receipt will be sent by email after the online registration. Once you complete the purchase of your ticket to the Event, price is final and shall not be adjusted. Reselling is prohibited.

VAT is payable whether you are from France, Mainland Europe or overseas. Where VAT is applicable it is shown and calculated at the then current standard rate. If the rate is altered as a result of government legislation charges may be adjusted accordingly. Planisware's VAT registration number is FR 27 403 262 082.

Only one discount may be applied to an individual registration. Multiple discounts cannot be combined. Discount shall not apply retroactively to a processed registration.

Subject to your eligibility to the European Directive 2011/83/EU on Consumer Rights, your registration may be refunded if cancellation is made in writing within fourteen (14) days from the date of payment at xchange@planisware.com. No refunds will be granted in whole or in part if cancellation is received after such delay or in the event of nonattendance. Your ticket remains the property of Planisware and is a personal revocable license, which may be withdrawn, and admission refused at any time upon a refund of the printed registration price.

Please remember that cancelling your registration does not automatically cancel your hotel and travel arrangements. Participants are responsible for cancelling their own hotel and travel reservations.

A registration confirmation/receipt will be sent by email after the online registration. Once you complete the purchase of your ticket to the Event, price is final and shall not be adjusted. Reselling is prohibited.

If the Event cannot be held or is postponed due to events beyond the control of Planisware (i.e. force majeure) or due to events which are not attributable to wrongful intent or gross negligence of Planisware, Planisware cannot be held liable by participants for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, costs for additional orders, financial losses, etc.

Under these circumstances, Planisware reserves the right to either retain the entire registration fee and to credit it for a future Event, or to reimburse the participant after deducting costs already incurred for the organization of the Event and which could not be recovered from third parties.

If you can no longer attend the Event, you may notify Planisware as soon as possible to request a name change on your ticket. Such request shall be no later than 7 days before the Event and by email at: xchange@planisware.com.

Name change on your ticket may be granted at Planisware’s sole discretion. Name change is free of charge and shall be requested at least 7 days prior to the Event. Past this delay, name change will be charged.

Planisware will make recordings of Event conferences, workshops, panel discussions, and other virtual sessions. By registering to this Event you confirm your agreement with Planisware that:
• You grant Planisware full rights to use the images and sound recordings resulting from session recordings, and reproductions or adaptations thereof, for the purpose of promotion of Planisware products, services, or future events, Planisware’s publicity, or any other lawful purposes. This might include (but is not limited to), use in printed or online form, in social media, press releases and marketing collateral.
• Planisware may edit, adapt or translate (provided that to do so is not in any way disparaging or defamatory) any filming or recording of you and you agree not to exercise any “moral rights” you may have against Planisware (or any third parties authorized by Planisware) in respect of any use Planisware makes of any filming or recording of you.

Your authorization extends freely worldwide for a duration of five years and remains intact regardless of any changes in your civil state. This authorization includes reproduction, publication and circulation of all images in their initial form or after adaptation, for all current and future processes, in order to demonstrate Planisware products and services presented at the Event, using all types of communication including but not limited to audio visual, digital or printed (notably television, internet, CD-ROM, brochure, magazine, newspaper) and for all types of internal and external public communication for the company (such as marketing, commercials, advertisement, press relations…). You authorize Planisware to make mention of your participation at the Event.

You are encouraged to capture your Event experiences and post your own social content from the Event (text, photos, audio, video, streaming), provided it does not defame other Event participants or exhibitors or infringe on copyrighted or trademark protected Planisware branding and content. Due to the prevalence of mobile recording devices, Planisware disclaims all liability for the capture of your image by other attendees in any multimedia format.

You may be entitled on the Event Mobile App to opt-in to the participant list and messaging features. These features are designed to help participants find and connect with others (Participants and Exhibitors) before, during, and after the Event. Other participants can view the profile information you supply, but will not have access to your personal email address, or any other contact information about you, unless you choose to explicitly provide it to them in your online posts, messages, meeting invitations, or some other vehicle of your choice. When using the Event Mobile Application, you are presented with the ability to allow Planisware to send you Event notifications. These notifications may include alerts, sounds, and icon badges. Planisware utilizes these notifications to communicate upcoming Event features, changes in schedule, and important Event information. These notification settings can be configured at any time within the settings section of your mobile device.

Provided that it is presented by Planisware as confidential, you may be dealing with confidential information during the Event; you agree to keep such information in confidence.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content presented and given to you during the Event shall remain at all times owned by Planisware (i.e its software applications, technical aspects, ideas, brands, data, documentation, know-how, procedures and methods).

Planisware acts as the administrator of your personal data. Your personal data collected by Planisware from the event participation form shall be processed for the Event organization purposes in accordance with applicable Data Protection Law. The disclosure of personal data shall be voluntary. You have a right to access and modify your personal data. Planisware reserves the right to use the email address specified when registering for the Event to send notifications to participants of the Event, including about changes in the Event program. For the purpose of administering your participation in the Event, Planisware may disclose your personal data to third party service providers who assist in the conduct of the Event.

In addition to the above, with your consent Planisware may also disclose your personal data to Partners and Event participants to facilitate networking during the event but will do so solely in compliance with applicable data protection laws and our Privacy Policy.

Planisware will share only personal data such as:

First and Last Name, Job Title, Company and Email address.

Unless otherwise required by law, your personal data is retained for the duration of the contractual relationship and until the end of applicable legal litigation period. Data collected for commercial prospecting is retained up to 3 years.

Sensitive personal data you may have provided for the safe organization of the event is not shared with Partners or Event participants and is collected by Planisware only for a maximum of 2 months after such event.

Planisware reserves the right to modify the event program and substitute speakers, moderators and panellists at any time before or during the Event. No refunds can be granted in case of cancellation of speakers, lack of space in the conference room or any other incidents during the conference which are beyond the control of Planisware.

Registration to the Event allows entry to specific defined conferences based on your package type but cannot guarantee admission to every session. Session admission is subject to venue capacity and other criteria (i.e. vendor/ end user, etc.). Building an agenda on the Planisware Event Application does not guarantee access to these sessions.

Planisware Guest Speaker sessions are central to the success of Planisware Event. In order to provide our Participants with a global platform for the exchange of ideas and insights, we invite key figures from various industries to share their personal perspectives concerning the challenges and opportunities facing businesses today. Where Guest speakers are not employees of Planisware, Planisware neither pre-reviews nor comments on the content of our guest speakers sessions. Guest Speaker views and opinions are entirely their own and in no way reflect the views and opinions of Planisware.

You may receive access to Planisware and third-party licensed content. Planisware is not liable for the information in the presentation materials. You may use these presentations as well as session audio/video recordings where available solely for your own internal, non-commercial purposes. Unauthorized distribution (via sales, copying, posting on intranet/internet) is expressly forbidden.

Planisware, in its sole discretion and without any liability or obligation to refund, reserves the right to refuse admission to the Event for any behaviour, which could disrupt, hinder or cause a nuisance to the Event or to the enjoyment of any other person at the event or represents a security or health and safety risk to the Event or to any person.

All Event participants are expected to help promote a safe environment and a productive Event experience for everyone.

You are encouraged to:
     • Maintain a respectful, considerate, and courteous attitude towards everyone you engage with in the Event sessions, or via the Event online or mobile platform.
     • Provide clear, valuable, honest information to Event team members, other participants, and Planisware.
     • If there is a situation that looks concerning or could be dangerous, promptly notify Event team members.
     • Make your messages and invitations to other participants useful and informative.
     • Make your messages and invitations to other participants relevant to the content and substance of the Event.

You may not:

       • Demean, discriminate, abuse, harass, threaten or otherwise inappropriately behave towards anyone you engage with during Event sessions, or via the Event online platform or mobile app.
       • Spam Event participants via the Event online platform or mobile app
       • Post content or make comments that are obscene, defamatory, discriminatory, hateful or otherwise inappropriate or objectionable via the Event online platform or mobile app.
       • Post copyrighted content without permission from the owner via the Event online platform or mobile app

If you have been (or notice that someone else has been) impacted by someone violating this Code of Conduct, or have any concerns about the behaviour of any participant, please contact a member of the Event team or email us at exchange@planisware.com. Unacceptable behaviour will not be tolerated and may result in suspension of your access to services provided at the Event and the termination of your Event account without warning or refund. This may also result in prohibition from registering for or attending future Planisware event.

In accordance with current health regulations, access to the Event shall be conditional on all visitors aged 11 years and above presenting, in addition to a ticket, one of the three documents listed below. 

• A complete vaccination cycle certificate, including the time required to develop anti-corps depending on the type of vaccine or history of Covid-19 infection (2 to 4 weeks after the final injection
• Proof of a negative PCR or test less than 48 hours old (if you take your test in a pharmacy, please ensure that the pharmacist can provide a certified document sith an SI-DEP code immediatly)
• Proof of a PCR tested date more than 15 days and less than 6 months old certifiying recent immunity from Covid-19

Any of the document listed above must contain a 2D-DOC code. We ask of all our participants who will be physically present at the Event to:

• Wear well-fitting mask that completely covers their your nose and mouth.
• Wash their hands frequently with soap and water for at least 20 seconds.
• Keep minimum distance of 1.50 meters with other participant or staff.

Unacceptable behaviour will not be tolerated at the Event. Anyone engaged in unacceptable behaviour may result in suspension of your usage of the services provided at the Event  and expulsion from it without warning or refund. This may also result in prohibition from registering or attending future Planisware Events.